SHIPPING & RETURNS

Welcome to iSO Spray Tan Hair Beauty's shipping and returns policy. We are dedicated to ensuring your products are delivered in a timely manner and in perfect condition. Our shipping methods are designed to provide you with the best service at affordable costs.

If for any reason you are not satisfied with your purchase, we offer a straightforward return and exchange policy. We want you to shop with confidence, knowing that we are here to assist you in case you've changed your mind or are dissatisfied with a product. Your satisfaction is our priority.

REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at isospraytanhairbeauty@gmail.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at isospraytanhairbeauty@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the price of shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Dispatch Times:

Same day dispatch is back! Orders placed before 4pm AEST will be dispatched the same day. Orders placed on public holidays and weekends will be dispatched the following business day.

Order Arrival:

Our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the order date.
Delivery time guidelines are based on business days (Monday - Friday) and exclude public holidays.
For Victorian addresses with Australia Post Express, parcels may be delivered on a Saturday.

If Your Order Hasn't Arrived:

If your parcel is being delivered to a business address, please check the mailroom or reception.
If your parcel is being delivered to a home address, please check around your property (e.g., meter box, carport) for a safe place where the delivery driver may have left your parcel.
Confirm your delivery address by checking your confirmation email.

Delivery Partners:

Standard eParcel: Australia Post
Express Post (VIC and NSW): Sendle
Express Post (rest of AUS): Australia Post

Tracking Your Parcel:

Find your tracking number in your shipment confirmation email titled "iSO Spray tan hair beauty: Your Order is on its way."
Track via Australia Post here.
Track via Sendle here.

For parcel enquiries, contact Australia Post directly on 137 678. If you still cannot locate your parcel after following these steps, please email us at isospraytanhairbeauty@gmail.com.

Ensure You Don’t Miss Your Delivery:

Australia Post deliveries include safe drop, meaning your parcel will be left in a secure place if no one is home. If there is nowhere safe, please note this in the Delivery Comments box at checkout.
For deliveries to work addresses, include your business name and any delivery instructions (e.g., "Leave at Reception").
For same-day delivery service, ensure your mobile number is in the delivery comments or your customer account for contact if necessary.

Out of Stock Items:

If an item you've ordered is out of stock, your order will be on hold until the item is back in stock. This will be reflected in your confirmation email. For updates, email us at isospraytanhairbeauty@gmail.com.

Flammable Items:

Flammable items sent to VIC and NSW can travel via Courier Express. All other states are restricted to Australia Post eParcel Standard Shipping.

Returns:

For return information, please view our return information page.

Returns Policy

Returns Procedure:

To ensure staff safety and minimize COVID-19 spread, all returning and incoming deliveries will be quarantined for 24 hours before processing. We apologize for any inconvenience and will process returns as soon as possible.

Can I Return Something I’ve Purchased?

We offer a store credit or exchange on items purchased from us if you contact us within 15 days of your order date.
If returning multiple items from different orders, they must be sent back separately for accurate processing.
Menstrual care, oral care devices, and sex category products do not fall under our 15-day returns policy for hygiene and safety reasons. We will not accept returns on these items for change of mind, even if unused. If your product is faulty, please fill out our returns form.

Change of Mind:

If you’ve changed your mind, we need to receive the item back unopened and unused, in the original packaging.

Allergy Return:

If you have an allergic reaction to a product, take a photo of the reaction, discontinue use, and return the product with less than 5% used.

Incorrect Item/Damaged on Arrival:

If you receive an incorrect or damaged item, take a photo and contact us within 7 days of delivery. Please don't dispose of the item until we’ve had a chance to chat with you.

Faulty Item:

If you receive a faulty item, contact us with a detailed description of the fault and a photo if possible.

Refunds, Postage, and Free Delivery Threshold:

Approved returns will receive a credit refund to the original payment method (Credit Card, Afterpay, PayPal). We do not offer exchanges for incorrect items, only refunds. Customers are responsible for delivery charges associated with returned items unless the error is on behalf of iSO or the manufacturer.

Return Processing:

Returns from metro areas usually arrive within 7-10 business days and may take longer from regional or remote areas. We will process your exchange, refund, or store credit within 5-7 business days of your return arriving back to us and will notify you once the return is complete.

IMPORTANT NOTE

INTERNATIONAL SHIPPING SERVICE

SURCHARGES AND INTERNATIONAL TAXES.

According to the service of international shipments of your goods, we inform you that the customs of the country of destination may impose customs duties, import duties, taxes, and other levies on international orders, as appropriate. The additional taxes mentioned above, which are required for customs controls, are the responsibility of the customer and the recipient, these are independent of ENVIA.COM.

ENVIA.COM must pay certain fees and taxes, in advance, on behalf of the customer. For example; An advance charge can ENVIA.COM paid when countries require fees and taxes to be paid before clearing customs or releasing certain items.
The additional amount for advance charges may vary depending on the country, items, and the completion of the commercial invoice, in which the collection will be made automatically in the customer case. Such taxes are charged to your ENVIA Account 30 (thirty) days after you have generated the guide and approximately 20% (twenty percent) of the invoice value is charged. In the
understanding that it is an approximate, in no case will be taken as the percentage mentioned above as the one established for all shipments, it is only to give an equivalent amount to the Customer.

*Please note that ENVIA.COM has no control over these charges. *

There are times when taxes are not charged, it all depends on the customs of the destination country and the merchandise you want to send. If you have been charged taxes, you can request a receipt of these to the pagos@envia.com mail, where we will request them from the parcel and we will send them to you, with the understanding that the term to send said receipt depends on the parcel selected for shipment and the response times they handle.

PRIOR NOTICE FDA.

What is the FDA?

An agency under the Health & Human Services Department of the United States, FDA stands for ̈Food and Drugs Administration ̈.
FDA is responsible for:

• Protecting public health by regulating human and veterinary drugs, vaccines and other biological products, medical devices, our nation's food supply, cosmetics, dietary supplements, and products that emit radiation.

• To promote public health by encouraging product innovations.

• To provide the public with the necessary, accurate, science-based information to enable them to use drugs and foods to improve their health. FDA's responsibilities extend to all 50 U.S. states, the District of Columbia, Puerto Rico, Guama, the Virgin Islands, American Samoa and other U.S. territories and possessions. The prior notice is a pre-alert sent directly to the FDA (food and drugs administration), for all shipments containing food for human or animal consumption and that are for US use, distribution, or storage. This includes food sent as a gift or sample and those shipments transshipped through the US destined for another country or destined for a free zone within the US.

When is Prior Notice required?

I. When the destination is the US and the package arrives by air, the FDA must have the Prior Notice no more than 5 (Five) days in advance and at least 4 (four) hours prior to arrival at the port of arrival.

II. When the final destination is not US but transships through US.

Who and How do I obtain the registration?

Anyone who has information about the product can register:

1. By logging on to the FDA website: http://www.fda.gov/

2. The User must create an account to obtain his account ID and Password.

3. Once he/she has his/her account, he/she will enter the prior notice option.

4. Enter the web entry (create): here they will enter the data of the shipper and the company they are transporting, as well as the port of arrival, etc.

When is Prior Notice not required?

I. Homemade food (bread, cookies, etc.) sent as a personal gift from person to person.
II. Meat, poultry, and egg products, as they are exclusively regulated by the USDA (US
department of agriculture).
III. Food and products sent in diplomatic pouch under the Vienna convention treaty on
diplomatic relations.
Products requiring FDA and Prior Notice approval:
I. Foods, Drinks and Supplements.
II. Fruits.
III. Vegetables.
IV. Fish.
V. Dairy products.
VI. Eggs (also regulated by the USDA).
VII. Agricultural raw materials.
VIII. Pet food
IX. Food supplements.
X. Infant formula.
XI. Beverages (including alcoholic beverages and bottled water).
XII. Bakery products.
XIII. Candies.
XIV. Home-made food.
XV. Canned food.
XVI. Cosmetics
XVII. Beauty and personal hygiene products
XVIII. Ophthalmic lenses, contact lenses, sunglasses, and eyeglass frames.
XIX. Utensils for eating, serving, preparing, or storing beverages and groceries.
XX. Wooden articles for personal use (e.g., toothpicks, tongue depressors).
XXI. Personal weighing scales
XXII. Blood, serum, and other body products (non-infectious)
XXIII. Pottery, earthenware, and porcelain
XXIV. Pharmaceuticals
XXV. Medical devices
XXVI. Radiation emitting devices
XXVII. Medicines
XXVIII. Veterinary products
XXIX. Tobacco
XXX. Vaccine

ALL ARTICLES THAT COME INTO CONTACT WITH HUMAN BEINGS ARE
REGULATED BY THE FDA.
The air waybill must include the prior notice registration number and the user must attach a copy of the prior notice confirmation for collection.

PACKAGES THAT DO NOT HAVE A PROPER PRIOR NOTICE MAY INCUR BONDS AND/OR FINES AND MAY BE DENIED ENTRY TO THE US AND AUTOMATICALLY CHARGED TO YOUR ECART ACCOUNT.