Macadamia Repair Mask

Refund Policy

We have a 14-day return policy. You have 14 days after receiving your item to request a return.

Eligibility for Returns:

• Items must be in the same condition as received, unworn or unused, with tags, and in original packaging.
• Receipt or proof of purchase is required.

Return Process:

• Contact us at  isospraytanhairbeauty@gmail.com   to start a return.
• If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package.
• Items sent back without requesting a return first will not be accepted.

For any return questions, contact us at isospraytanhairbeauty@gmail.com

Damages and Issues: Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards cannot be returned

Exchanges: To get a different item quickly, return the original item and make a separate purchase for the new item once the return is accepted.

Refunds: We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method minus the shipping cost. Please note it can take some time for your bank or credit card company to process the refund.

Delivery

• Shipping Times

  Australia Post eParcel	2 - 6 Business Days
  Australia Post Express	1 - 3 Business Days
  Same Day Delivery	Order before 3pm and receive your parcel the very same day.

  Australia Post will wing its way to you with your parcel, but we bear no responsibility if your order encounters any delays. We cannot send flammable goods (think nail polish, hair colour, and aerosols) via Express Post. You can read more about flammable goods here↗↗.

• Can my order be sent to a PO Box or Parcel Locker?

  Yes! Australia Post can ship your products to a PO Box or a Parcel Locker.

  However, we cannot ship your order to a PO Box or Parcel Locker if it contains flammable goods.

  More information about flammable goods can be found here↗. 

• Can couriers leave packages without a signature?

  Australia Post will send you a text with options. They will ask if you would prefer the parcel to be left without a signature or taken to your local post office.  

   

• I didn’t receive a note that my order was at the Post Office.

  Sorry for the confusion! You see, Australia Post provides digital notifications about the whereabouts of your order instead of physical notes. We’d recommend tracking the parcel or looking out for an SMS. 

• Help! My product has been delivered damaged.

  Oh no! Firstly, please don’t throw the item or any packaging away. Keep the product in its current form (unopened if you haven’t already), and take a few pictures of the damage. Shoot those photos and your order number to our Customer Service team at isospraytanhairbeauty@gmail.com and we’ll do our best to make it right.

• Help! I’m missing an item from my order.

  We're sorry to hear that an item is missing from your order!
  
  To help us resolve this quickly, please send a photo of the products you received along with the packaging to our Customer Service Team at  isospraytanhairbeauty@gmail.com  
  
  We'll promptly contact our warehouse to investigate the issue and arrange a replacement for you.
  
  Please note that all freight inquiries are handled on a case-by-case basis. While we strive to resolve these issues as quickly as possible, it may take up to 2-3 weeks for a resolution.

• International Orders

  Unfortunately, we are currently unable to fulfil international orders.

Flammable Goods

• So, what counts as a Flammable Good?

  Flammable goods include nail polish, hair colour and aerosols. We ship flammable goods with Couriers Please, however we are unable to delivery via express postage, post boxes and temporarily to Tasmania. You may also place orders for flammable goods via Click & Collect and Same Day Delivery.

   

Order Tracking

• Tracking

  Let us run you through it! We process orders within two business days and dispatch them from our Warehouse with Australia Post or Toll. You can track your precious cargo by heading to your Account Dashboard, clicking ‘Orders’ and then ‘Track Order’. Please note that we don't have any influence or control over our delivery providers. 

• I haven’t received my order yet, is it still on its way?

  Don’t fret! Even though your order hasn’t landed on your doorstep yet, we’re working hard behind the scenes to get it to you as soon as possible. Keep an eye on the tracking for notifications about delays. Here’s how to track your order↗↗.

• Why does my tracking say the item was delivered when I haven’t received it?

  We politely ask that you double-check around your property before you reach out to our Customer Service Team.

  Once you have checked all possible locations and have not found your parcel, please contact us at isospraytanhairbeauty@gmail.com

  We will investigate with our courier and keep you updated.