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PAYMENT & SECURITY

 

Payment Options

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  • Accepted Methods: VISA, Mastercard, PayPal, and Afterpay (note: maximum order value of $200 with Afterpay). We also accept iSO gift cards and e-gift cards.

 

Security Measures

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  • Password Protection: Regularly update your password to ensure security. Use a unique password that is at least 12 characters long, including a mix of uppercase, lowercase, numbers, and symbols. You can update your password anytime through your online account.

  • Information Security: iSO prioritizes the security of your personal and payment details. We have implemented robust measures to ensure a safe online shopping environment.

 

Privacy Policy

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  • Collection and Management: We collect personal details online and in-store to enhance your iSO experience. For details on how we manage your personal information, view our full Privacy Policy here. You can update your personal details by contacting us through the contact information provided in our Privacy Policy.

 

How We Use Your Information

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We use third-party banking services to verify payments securely. Your payment information is processed through trusted and secure channels to ensure a smooth and safe transaction.

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Our Commitment

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We are committed to providing exceptional customer service. Whether you have a question about a product, need help with an order, or want to learn more about our services, our team is ready to assist you. We value your feedback and strive to improve our services based on your suggestions.

 

Detailed Customer Care Policy

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Writing a detailed customer care policy helps us build trust with our customers. Here are some key points:

  • Response Time: We aim to respond to all inquiries within 24 hours on business days.

  • Order Assistance: If you need help with your order, such as tracking or modifications, our team is here to assist.

  • Product Information: We provide detailed information about all our products to help you make informed decisions.

  • Returns and Exchanges: Our customer care team can guide you through our returns and exchanges process to ensure a hassle-free experience.

 

Afterpay

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  • Enjoy Now, Pay Later: Order today and have your beauty products delivered to your door. Pay in four equal payments every fortnight, with no interest or additional fees when you pay on time.

 

Three Simple Steps:

  1. Add your selected items to your bag.

  2. At checkout, select ‘Afterpay’ as your payment method. You’ll be redirected to the Afterpay website to confirm your purchase.

  3. Check your email for your iSO order confirmation and Afterpay payment schedule.

 

We are committed to bringing you the best global hair and beauty brands at prices close to the international market, ensuring you get the products you want without traveling overseas.

 

Customer Care

Welcome to our Customer Care section! We are dedicated to providing you with the best possible service and support. Here, you can learn more about our company, the services we offer, and how to get in touch with us for any queries or concerns. Our goal is to build trust and reassure you that you can shop with confidence at iSO Spray Tan Hair Beauty.

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How to Contact US

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If you have any questions, need assistance, or wish to provide feedback, please don't hesitate to reach out to us. You can contact us via email, phone, or through our online chat. We are here to help and ensure you have a positive experience with our store.

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Wholesale Inquiries

Thank you for your interest in partnering with iSO Spray Tan Hair Beauty! We are thrilled to welcome new wholesale applications. To assist us in reviewing your application, please complete the form below. We will review your application and get back to you within two weeks if we are interested in moving forward.

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Important Guidelines for New Businesses

Website and Social Media Presence: We recommend waiting to apply until you have established a website and a social media presence. This helps us understand your brand better and ensures that you have a platform to showcase and promote our products.

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Brand Information: Be prepared to provide accurate details about the brands you stock. This includes product descriptions, brand philosophy, and any other relevant information that highlights the quality and uniqueness of the products you offer.

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Retail Space Photos: Include photos of your retail space. Visuals of your store help us get a better sense of your business environment and how our products will be displayed.

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Training and Certification: You will need to complete training on the Nanoplasty Treatment and hold a certificate from us. This ensures that you are fully equipped to provide the best service to your customers.

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Stock Requirements: A minimum order will be required to be held in the salon. This ensures that you have enough products on hand to meet customer demand and maintain a consistent supply.

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This section is essential for retailers interested in selling our Nanoplasty, Skincare, and Haircare products. Providing clear and detailed information will help promote your business and take it to the next level.

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Payment Methods

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Credit / Debit Cards  - PAYPAL - Offline Payments

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